Introduction and Privacy Policy

At ELOXA, operated by ELOXA GROUP PRIVATE LIMITED, we are committed to safeguarding your privacy. This privacy policy outlines how we collect, use, and protect your personal information when you use our services. By accessing or using our services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you register or use our services (e.g., money transfer, Aadhaar banking, digital payments, etc.), we may collect personal information such as your name, email address, phone number, Aadhaar number, and payment details.
• Transactional Information: We collect information about transactions made through our platform, such as the services used, payment details, and transaction history.
• Technical Information: We may collect data such as your IP address, browser type, device information, and website usage patterns for security and optimization purposes.

2. How We Use Your Information

The information we collect is used to:

• Provide and improve our fintech services, including money transfer, Aadhaar banking, mini ATM services, and more.
• Process transactions and send transaction-related notifications.
• Respond to your inquiries and provide customer support.
• Enhance the security and functionality of our platform.
• Comply with legal obligations and protect the rights, property, or safety of our company, our users, or others.

3. Data Protection and Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, or loss. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security of your information.

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following cases:

• With service providers who assist us in providing services (e.g., payment processors, customer support, etc.).
• To comply with legal obligations, court orders, or governmental regulations.
• To enforce our terms and conditions or protect the rights and safety of our company, users, or others.

5. Your Rights

As a user, you have the right to:

• Access and request copies of the personal information we hold about you.
• Request corrections to any inaccurate or incomplete information.
• Request deletion of your personal information, subject to applicable legal obligations.
• Opt-out of receiving marketing communications from us.

6. Cookies

We may use cookies and similar technologies to improve your experience on our website. These tools help us track usage patterns, enhance security, and personalize your experience. You can manage your cookie preferences in your browser settings.

7. Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and your continued use of our services constitutes acceptance of the updated policy.

8. Contact Us

If you have any questions about this privacy policy or how your data is handled, please contact us at support@myeloxa.com.

Company Details:
ELOXA GROUP PRIVATE LIMITED
CIN NO. U62099WB2024PTC
West Bengal, India